Click on the (+) to expand each question.Q: Can I review my account information online?
A: If you have created an online account with World Vision, you can review your account information on the web. You will first need to sign in to your account using the email address/username and password currently associated with your account. If you have not yet created your online account, please Create a New Account now. If you have forgotten your username/email address, please click Forgot Your Username for assistance. If you have forgotten your password, please click Forgot Your Password and we will email you your sign-in information.
Q: My Online Account doesn't show all my past contributions. What do I do?
A: Online donations may take 5-7 business days to post to your account. Donations sent to World Vision through the United States Postal Service may take up to 2 weeks to process. You may also have more than one World Vision account. To merge your records into a single account, please contact us at 1-888-511-6548.
Q: Can I change my giving method or provide a new credit card number online?
A: Yes. Sign up for autopay and enjoy the convenience of World Vision's automatic giving plan; or to provide your new credit card number online. Q: How does World Vision benefit when I sign up for Automated Giving?
A: The automated giving plan allows your donation dollars go even farther when you sign up for electronic funds transfer (EFT). World Vision is able to save on printing, processing and postage fees, allowing more dollars to go to your sponsored child and their community.Sign up today. Q: How do I change my address online?
A: If you want to edit an address or delete an address, then sign in to your address book using the email address / username and password currently associated with your account. To create a new address select the Create New Address button and select the Preferred Address check box. To update an existing address, select the edit button and update the address. Q: What is a "Preferred Address?"
A: Your preferred address is the mailing address where you will receive all correspondence which cannot be sent by e-mail.
Q: Why can't I delete my preferred address?
A: Your preferred address is the physical mailing address where you will receive all correspondence that cannot be sent by email. World Vision requires that a preferred address be specified at all times. If you want to delete a preferred address, you must first specify a new address as your preferred address prior to deleting your existing preferred address.
To delete your preferred address, sign in to your address book using the e-mail address/username and password currently associated with your account. To create a new address click the "Create New Address" button, then enter the new address and check the "Preferred Address" checkbox.
To delete the address previously specified as a preferred address, select the delete button. Please contact a donor relations representative at 1-800-777-5777 for additional information.
Q: How do I change my username?
A: World Vision is currently unable to allow you update your username online. Please contact us at 1-800-777-5777 for assistance.
Q: I have forgotten my username. Can you tell me what it is?
A: World Vision can help you locate your username/e-mail address, if you specify your last name and account number. Please click "Forgot Your Username" and we will help you look up your username/e-mail address. Q: I have forgotten my password. Can you reset it?
A: World Vision cannot tell you your current password, but we can assign you a new password and send your sign-in information to your e-mail address (username). Please click on "Forgot Your Password" and we will e-mail you your sign-in information. Q: How do I change my password?
A: To change the password associated with your account, sign in to your account using the email address/username and password currently associated with your account. Select the Change My Password link on the left hand side of the page. Enter your new password and select update. Q: How do I change my e-mail address?
A: To change the email address associated with your account, sign in to your account using the email address/username and password currently associated with your account. Select My Account, enter your email address in the Email Address field and select update. Q: How do I print a tax receipt?
A: To print a tax receipt for your donations, sign in to your giving history page using the email address/username and password currently associated with your account. Select the Print Receipt for Tax Purposes button at the top of the page. Online year-to-date receipts are only available for donations made during the current and prior calendar year. For earlier receipts, please contact us at 1-888-511-6548. Q: How do I update my communication preferences?
A: To update communication preferences associated with your account, sign in to your account using the email address/username and password currently associated with your account. Select My Account and the Preferences link on the left hand side of page. Q: Why can't I see a picture of my sponsored child online?
A: Some children such as yours are located in certain countries where government or cultural restrictions prohibit the use of children’s photos online to protect the privacy and security of the child. Additionally, if you are currently signed up for auto giving, you will not be able to make an additional payment online. If you wish to make a donation or find out more, please contact us at 1-888-511-6548.
Q: Why can't I make a donation for my sponsored child online?
A: We are unable to accept online donations for children located in certain countries where government or cultural restrictions prohibit the use of children’s photos online to protect the privacy and security of the child. Additionally, if you are currently signed up for auto giving, you will not be able to make an additional payment online. If you wish to make a donation, please contact us at 1-888-511-6548.
Q: How do I make an online donation to help my sponsored child or pay my monthly pledge?
A: To make your monthly sponsorship donation online or pay your monthly pledge sign in to your account using the email address/username and password currently associated with your account. Select My Account and select the give to your child button in the Commitments section of the page. If you are unable to make an online donation, please contact us at 1-888-511-6548.
Q: What is World Vision's privacy policy?
A: World Vision assures you that the identity of all who contact us through this Web site is kept confidential: we do not rent, sell, or exchange our mailing lists and we will always strive to be responsible in our management, truthful in our advertising, and cost-effective in our fund raising. We have been ministering to the poor and suffering for more than 50 years, and are continually working to ensure every dollar is used to its fullest for this purpose. Anything less would violate the trust we keep with you, with the children, families, and communities we serve, and most importantly, with God.
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Q: Is it safe to donate online with my credit card?
A: All response forms requesting confidential information (such as credit card numbers) on World Vision's Web site utilize the Internet security protocol known as "Secure Sockets Layer" or "SSL." This is a certification and encryption technology designed to make using your credit card as safe as possible on the Internet.
Independent agencies report that (statistically speaking) using a credit card on the Internet through SSL is far safer than submitting your credit card to a clerk in the grocery store, or over an open telephone line. In fact, they report that there are no recorded instances of someone "breaking" SSL encryption and using credit card information stored therein for fraudulent purposes.
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