Types of Information We Collect
The following provides examples of the type of information that we collect from you and how we use that information.
|Context||Types of Data||Primary Purpose for Collection and Use of Data|
|Account Registration||We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account.||We use this information to provide account related functionalities to our users. Accounts can be used to help manage your donations and sponsorships.|
|Cookies and Third-Party Tracking||We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites.||We use this information to provide you with more relevant advertisements.|
|Demographic Information||We may collect or augment our records with personal information such as your age, birth month and year, gender, income level, or interests.||We may use this information to provide you with tailored information about our programs.|
|Donor Advised Fund Information, Donor Life Income Agreement information, Wills and Estate Planning Information||We may collect your Social Security Number, birth date, driver’s license Number or other form of identification, bank account data along with Donor Information and beneficiary information||We use your information to manage the agreements you have established with World Vision.|
|Donor Audio, Video, or photographs||We collect audio, video, and photographs you choose to provide to us.||We share photos with our sponsored children so they can choose their donor. We may also share audio, video, or photographs for marketing purposes with explicit donor consent.|
|Donor Information||We collect your name, billing address, e-mail address, phone number, communication preferences, prayer requests, interactions with World Vision, account information (where applicable), and credit/debit card number or bank account number when you give a donation or gift or sponsor a child. We also keep a record of your donations, including images of mailed in response documents and check images.||We use your information to bill you for donations pledged, process refunds, and provide you with receipts for tax purposes. We may use this information to contact you to resolve donor issues or answer questions.|
|Email Interconnectivity||If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.||We use this information to understand how you interact with our communications to you.|
|Events and Visits||If you sign up for a World Vision event or a Vision Trip, we collect information such as your name, email address, and any other information relevant to the event, including Passport information for international travel||We use this information to facilitate travel and lodgings or register you for an event, send you fundraising incentive merchandise, aid in fundraising efforts, inform you of leadup events, and collect donations..|
|Feedback/Support||If you provide us feedback or contact us for support we will collect your name, e-mail address, account information (as applicable), as well as any other content that you send to us, in order to reply.||We use this information to receive, and act upon, your feedback or issues.|
|Mailing List||When you sign up for one of our mailing lists we collect your email address or postal address.||We share information about our programs and services with individuals that consent to receive such information. We also use this information to share information about our programs or services.|
|Partner Promotion||We collect information that you provide as part of a co-branded programs and promotions with another company.||We use this information to fulfil our programs and promotions.|
|Prayer Requests||We collect donor prayer requests.||We use this information to pray for, and with, our donors.|
|Public Health and Safety||In certain situations where a serious public health threat has been identified, we may collect information from employees, temps, guests, vendors, and other individuals accessing our facilities. This may include medical and health information, such as body temperature, symptoms, and underlying health conditions. In some cases, we may also collect medical, health, and related information about an employee’s children, family member, or other individuals under the employee’s care.||We use this information to protect the health and safety of our employees and guests. In some jurisdictions we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety. We also use this information to comply with the laws in the jurisdictions in which we operate.|
|Website interactions||We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.||We use this information to understand how you interact with our website to better improve it, and to understand your preferences and interests to select offerings that you might find most useful. We also use this information to detect and prevent fraud.|
|Web logs||We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.||We use this information to monitor our networks and the visitors to our websites.|
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including through referrals, third parties, business partners, our affiliates, or publicly available sources. For example, if one of your contacts uses our referral feature, we may obtain your email address or, in some cases, your mailing address from them. Additionally, if you submit a job application, or become an employee, we may conduct a background check.
Use and Processing of Information
In addition to the purposes and uses described above, we use information in the following ways:
- To identify you when you visit our websites.
- To offer new ways to give.
- To improve our services and programs.
- To streamline the donation process.
- To conduct analytics.
- To respond to inquiries related to support, employment opportunities, or other requests.
- To send marketing and promotional materials including information relating to our programs and services.
- For internal administrative purposes, as well as to manage our relationships.
Disclosure to Third Parties
To most efficiently use the resources you entrusted to us, we do disclose to select third-parties personal information (i.e., name, address, etc) and your donation history. Information of this kind is used to enable World Vision and other similar organizations to identify others like yourself interested in partnering with us to help children and their families. Information provided in donation history may include statistics such as total number of donations and value of donations for a set period of time.
If you wish to opt out of third-party data sharing, please contact our donor service center at 1-888-511-6548 or login or create an account at https://my.worldvision.org/account/ and opt-out of data sharing there.
Cookies and Other Tracking Technologies
As with most other Internet sites, our web servers utilize “cookies” to track a user’s activity within our site as well as record the IP address of each visitor to this site. A cookie is a small data file that is stored on your computer. A cookie contains a unique identifying feature that allows our computer to recognize you when you return to the World Vision site. The recorded IP address tells us which domain you visited from (for instance, yahoo.com), but not your email address or other private and personal information. If you wish to opt out of this type of data collection, you can disable cookies in your web browser. Please note that disabling cookies may diminish the experience of the websites you visit, including World Vision.
We may use the information we record for any of the following purposes:
- To help diagnose problems with our servers, and to administer this website more effectively;
- To gather broad demographic information about what countries and domains our visitors come from and their behavior on our site;
- For marketing and fundraising purposes, including through cross channel means such as email and direct mail communications.
In some cases, our site uses securely encrypted contribution response forms for visitors who choose to use these forms to provide information, request information, and make donations. We collect your willingly submitted contact information (such as your email address), unique identifiers (in some cases, a World Vision donor account number), and financial information (such as a credit card type, number, and expiration date). Contact information from these response forms is used to process donations, as well as to provide receipts and other information about World Vision to our customers. The visitor’s contact information is also used to get in touch with the visitor when necessary in order to resolve customer service issues or questions. Users may readily opt out of receiving future communications; see the “opt out” and “modifying your information” sections below. Financial information that is collected is used to bill the user for donations pledged. Unique identifiers (such as a World Vision account number) may be collected from website visitors to assist in matching current donation information with donor history in our record systems.
Those who choose to register through various “guestbook”-type features on our site may choose to give us certain contact information (such as their email address). These features may also request optional demographic information (such as zip code, age, or income level). Unless you opt out, we may use this contact information to send you additional information about World Vision and its programs. Your voluntarily provided contact information may also be used to contact you when necessary in order to resolve customer service issues or questions. You may readily opt out of receiving future communications; see the “opt out” and “modifying your information” sections below.
Our online surveys may ask visitors for contact information (such as their email address) as well as a variety of demographic and practical questions. We may use contact data from our surveys to send the user information about World Vision. The user’s contact information may also be used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the “opt out” and “modifying your information” sections below.
Online Data Security
All response forms requesting confidential information (such as credit card numbers) on World Vision’s website utilize the Internet security protocol known as “Transport Layer Security” or “TLS.” We use this technology in combination with encryption and tokenization to make using your credit card as safe as possible on the Internet.
The TLS technology depends on secure Uniform Resource Locators (URLs) which are certified by a certifying authority such as Thawte. Secure URLs always begin with “https://” rather than “http://” and if you are using one from a browser that recognizes TLS, you will generally also receive a preceding message and/or see a symbol, such as a lock, that signifies that you are on a secure page. Any information you enter on such a page is encrypted at your browser, sent over the public Internet in encrypted form, then de-encrypted at our servers.
If your browser doesn’t support TLS technology, you will receive an error message when trying to access our TLS page.
World Vision Communications. Most points on our site provide users the opportunity to opt-out of receiving marketing communications from us at the point where we request contact information about the visitor. If at any time you wish to opt out of World Vision marketing communications, please contact our donor service center at 1-888-511-6548.
Third Party Sharing. If you wish to opt out of third-party data sharing, please
- contact our donor service center at 1-888-511-6548 or
- login or create an account at https://my.worldvision.org/account/ and opt-out of data sharing there.
For your convenience we also include this Third-Party sharing disclosure along with opt out instructions on our standard mail in response devices.
This site contains links to other non-World Vision sites. World Vision United States is not responsible for the privacy practices or the content of such websites.
Modifying your information
For removal of information from our core database, unsubscribing from most marketing communications in the future, opting out of third party data sharing, or for changing or modifying information previously provided please contact us:
- Send us a message with your request.
- You can send postal mail to the following address: World Vision, Inc., Mail Stop 207, P.O. Box 9716, Federal Way, WA 98063-9716
- You can call the following toll-free telephone number: 1-888-511-6548
When contacting us to change your information, be sure to include complete contact information (name, postal address, telephone number, and email address), and World Vision account number(s).
World Vision may offer features which allow you to inform an individual about our ministry. If you chose to use our referral features, we will ask you for your referral’s email address or in some cases mailing address, to send them either an electronic or paper communication inviting them to participate in our ministry. We will store this information for the sole purpose of sending this email or paper communication and tracking the success of these efforts to expand the reach of our work. If you choose to participate in our referral programs, you represent and warrant that you have a personal relationship with your referral and that you are authorized to share their information with World Vision for the purpose of sending this invitation to them.
Changes to this policy
Changes to this policy were last made on March 30, 2022.
Contacting the website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us.