World Vision is committed to donor privacy.
We respect your privacy and do not rent, sell, or exchange our mailing lists. We may disclose some personal information to select third parties in order to more effectively target our donor communications.
What does this mean?
We value your trust and assure you that we will always strive to be responsible in our management, truthful in our advertising, and cost-effective in our fundraising.
If you have questions or concerns, please contact our donor service center at 1-888-511-6548.
World Vision has been working alongside to the poor and suffering for more than 60 years, and we are continually working to ensure every dollar is used to its fullest for this purpose. Anything less would violate the trust we keep with you, the children, families, and communities we serve, and most importantly, with God.
We are committed to the highest standard of stewardship excellence. We will make every effort to honor any designation or preference you have stated. In certain circumstances, where a project is overfunded or cannot be carried out in accordance with your preference, the funds will be used for similar projects approved by the Board of Directors.
Disclosure to Third Parties
To most efficiently use the resources you entrusted to us, we may disclose to select third parties information regarding donation history. Information of this kind is used to enable World Vision to identify others like yourself interested in partnering with us to help children and their families. Information provided in donation history may include statistics such as total number of donations and value of donations for a set period of time. This information disclosure is done very carefully to ensure that your personal information is protected.
Cookies and Other Tracking Technologies
As with most other Internet sites, our web servers utilize “cookies” to track a user’s activity within our site as well as record the IP address of each visitor to this site. A cookie is a small data file that is stored on your computer. A cookie contains a unique identifying feature that allows our computer to recognize you when you return to the World Vision site. The recorded IP address tells us which domain you visited from (for instance, yahoo.com), but not your email address or other private and personal information. If you wish to opt out of this type of data collection, you can disable cookies in your web browser. Please note that disabling cookies may diminish the experience of the websites you visit, including World Vision.
We may use the information we record for any of the following purposes:
- To help diagnose problems with our servers, and to administer this website more effectively;
- To gather broad demographic information about what countries and domains our visitors come from and their behavior on our site;
- For marketing and fundraising purposes, including through cross channel means such as email and direct mail communications.
In some cases, our site uses securely encrypted contribution response forms for visitors who choose to use these forms to provide information, request information, and make donations. We collect your willingly submitted contact information (such as your email address), unique identifiers (in some cases, a World Vision donor account number), and financial information (such as a credit card type, number, and expiration date). Contact information from these response forms is used to process donations, as well as to provide receipts and other information about World Vision to our customers. The visitor’s contact information is also used to get in touch with the visitor when necessary in order to resolve customer service issues or questions. Users may readily opt out of receiving future communications; see the “opt out” and “modifying your information” sections below. Financial information that is collected is used to bill the user for donations pledged. Unique identifiers (such as a World Vision account number) may be collected from website visitors to assist in matching current donation information with donor history in our record systems.
Those who choose to register through various “guestbook”-type features on our site may choose to give us certain contact information (such as their email address). These features may also request optional demographic information (such as zip code, age, or income level). Unless you opt out, we may use this contact information to send you additional information about World Vision and its programs. Your voluntarily provided contact information may also be used to contact you when necessary in order to resolve customer service issues or questions. You may readily opt out of receiving future communications; see the “opt out” and “modifying your information” sections below.
Our online surveys may ask visitors for contact information (such as their email address) as well as a variety of demographic and practical questions. We may use contact data from our surveys to send the user information about World Vision. The user’s contact information may also be used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the “opt out” and “modifying your information” sections below.
Online Data Security
All response forms requesting confidential information (such as credit card numbers) on World Vision’s website utilize the Internet security protocol known as “Secure Sockets Layer” or “SSL.” This is a certification and encryption technology designed to make using your credit card as safe as possible on the Internet.
Independent agencies report that, statistically speaking, using a credit card on the Internet through SSL is far safer than submitting your credit card to a clerk in the grocery store, or over an open telephone line. In fact, they report that there are no recorded instances of someone “breaking” SSL encryption and using credit card information stored therein for fraudulent purposes.
The SSL technology depends on secure Uniform Resource Locators (URLs) which are certified by a certifying authority such as Thawte. Secure URLs always begin with “https://” rather than “https://” and if you are using one from a browser that recognizes SSL, you will generally also receive a preceding message and/or see a symbol, such as a lock, that signifies that you are on a secure page. Any information you enter on such a page is encrypted at your browser, sent over the public Internet in encrypted form, then de-encrypted at our servers.
If your browser doesn’t support SSL technology, you will receive an error message when trying to access our SSL page.
Once we receive your credit card information, it is accessible only to a small number of trusted World Vision staff who have been specially trained in processing this information.
Most points on our site provide users the opportunity to opt-out of receiving marketing communications from us at the point where we request contact information about the visitor.
This site contains links to other non-World Vision sites. World Vision United States is not responsible for the privacy practices or the content of such websites.
Modifying your information
For removal of information from our core database, unsubscribing from most marketing communications in the future, or for changing or modifying information previously provided please contact us:
- Send us a message with your request.
- You can send postal mail to the following address: World Vision, Inc., Mail Stop 207, P.O. Box 9716, Federal Way, WA 98063-9716
- You can call the following toll-free telephone number: 1-888-511-6548
When contacting us to change your information, be sure to include complete contact information (name, postal address, telephone number, and email address), and World Vision account number(s).
World Vision may offer features which allow you to inform an individual about our ministry. If you chose to use our referral features, we will ask you for your referral’s email address or in some cases mailing address, to send them either an electronic or paper communication inviting them to participate in our ministry. We will store this information for the sole purpose of sending this email or paper communication and tracking the success of these efforts to expand the reach of our work. If you choose to participate in our referral programs, you represent and warrant that you have a personal relationship with your referral and that you are authorized to share their information with World Vision for the purpose of sending this invitation to them.
Changes to this policy
Changes to this policy were last made on April 9, 2021.
Contacting the website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us.